Posts from June 2021

In the not-so-distant past, customer service was fairly straightforward: When questions or issues arose, your employees were onsite to provide answers or solutions, instantly clearing up any miscommunication on the spot. In your parking lots and garages, this meant having employees present to assist parkers and maintain equipment to keep operations running smoothly. Today, with enhanced safety precautions and the rise in contactless service, face-to-face interactions have dwindled, complicating direct customer service. This can lead to disgruntled parkers and malfunctioning… Continue reading →

While touchless technology was on the rise prior to the COVID-19 pandemic, it became indispensable amidst social distancing and increased safety protocols. For Class A office buildings facing the “Great Return,” this has resulted in new technological investments that reduce communal touchpoints and instill a sense of safety in tenants. Adapting to a new normal, selecting third-party vendors who can meet these higher standards has become vital. Because the first impression of your building typically begins in the parking garage,… Continue reading →

In the healthcare industry, the patient is at the center of everything you do, and their experience is a top priority. We recognize that the patient experience extends beyond the clinical appointments themselves; it encompasses every touchpoint of the healthcare journey, including parking. Because parking interactions bookend the patient’s visit, they can set the tone for their experience or conclude it on a positive note. As a result, it’s crucial that your parking provider effectively matches the level of service… Continue reading →

Hartford, Connecticut – Propark Mobility announced today that Marc Schreiber has been appointed as the company’s Senior Vice President of Transportation. “Marc has been helping to intelligently guide the success of our company for over a quarter century,” said David Schmid, Propark Mobility’s Chief Investment Officer. “Particularly, as his career has evolved, his role in the significant growth of our transportation services department has had the most dramatic impact on our shared success with our clients.” Marc Schreiber’s career with… Continue reading →

Hartford, Connecticut – Propark Mobility announced today that the company has promoted Kyle Hunter to Assistant Vice President of Corporate Analytics. “Kyle Hunter personifies the Propark Mobility organic success story,” said John Schmid, Propark Mobility’s Chief Executive Officer. “As an inaugural participant in our Leadership Development Program, Kyle has worked tirelessly to carve an impactful career path through our company, and has been effective every step of the way with each role he has held.” Kyle joined Propark in July… Continue reading →