Posts about Technology

Originally published by Parking & Mobility on 7/6/2022   From the rise of mobility, to the ever-growing electric vehicle (EV) movement, the parking industry has welcomed change and continuously used creativity to fuel new ideas and provide better services for customers and clients. The industry’s collective sense of innovation was never more important than during the COVID-19 pandemic. Delivering challenges in rapid succession, 2020 ushered in a new era of technological enhancements and revamped parking solutions across the country. Though… Continue reading →

This article first appeared in the May 2022 issue of Parking Today magazine.   Curiosity is the root of innovation. Throughout the parking industry, we know this to be true. For Propark Mobility, curiosity began with CEO John Schmid. Now, the entire company is on a journey to learn, grow, and innovate. Our curiosity set Propark on its current path, established our four main pillars – people, sustainability, technology, and data – and inspired us to pursue cutting-edge innovation that… Continue reading →

Although 2021 has marked a positive shift for the hospitality industry, occupancy rates for hotels are still hovering below pre-pandemic levels. One large contributing factor is the decrease in corporate travel, which typically makes up a significant amount of dependable revenue for hotels. While the rollout of vaccinations in the first quarter of 2021 helped boost hotel demand, most corporate travel policies remained constricted as companies did not want to take on the liability of increased travel. As a result, hotels in urban and… Continue reading →

While touchless technology was on the rise prior to the COVID-19 pandemic, it became indispensable amidst social distancing and increased safety protocols. For Class A office buildings facing the “Great Return,” this has resulted in new technological investments that reduce communal touchpoints and instill a sense of safety in tenants. Adapting to a new normal, selecting third-party vendors who can meet these higher standards has become vital. Because the first impression of your building typically begins in the parking garage,… Continue reading →

In the not-so-distant past, customer service was fairly straightforward: When questions or issues arose, your employees were onsite to provide answers or solutions, instantly clearing up any miscommunication on the spot. In your parking lots and garages, this meant having employees present to assist parkers and maintain equipment to keep operations running smoothly. Today, with enhanced safety precautions and the rise in contactless service, face-to-face interactions have dwindled, complicating direct customer service. This can lead to disgruntled parkers and malfunctioning… Continue reading →

While touchless technology was on the rise prior to the COVID-19 pandemic, it became indispensable amidst social distancing and increased safety protocols. For Class A office buildings facing the “Great Return,” this has resulted in new technological investments that reduce communal touchpoints and instill a sense of safety in tenants. Adapting to a new normal, selecting third-party vendors who can meet these higher standards has become vital. Because the first impression of your building typically begins in the parking garage,… Continue reading →

In the world of parking, the terms “call center” and “command center” can often sound interchangeable. While both serve to provide remote customer support at cost-effective pricing, their offerings vastly differ and, ultimately, provide varying qualities of customer service. When deciding on the right fit for your parking operation, there are three main reasons to consider a command center over a call center. Read on to see how a reduction in payroll costs doesn’t have to mean a reduction in… Continue reading →